Our product comes with a plug that is a European standard plug(suitable for European families such as Germany, France,Russia,etc) If other plugs(AU,UK,EU) are you needed. Please refer to the pictureselection (Choose these plugs and we will provide converters).
BUYER READ
1. Please make sure that your address and phone number are correct, we can ship the product within 24 hours after the payment is completed.
2. To most countries/regions, the delivery time is 15-58 working days. Please consult customer service for specific delivery time.
4. If you still have not received the goods within 38 working days, please feel free to contact us before leaving any negative or neutral feedback, and we will try our best to help you solve the problem.
5. Due to the time difference, the customer service cannot reply to your message in time, please understand. We will usually reply to your message within 36 hours. If you have not received a reply for more than 36 hours, please remind us.
Dear customer, if you are satisfied with our service, please leave us positive feedback and rate the transaction details (detailed seller ratings) with "perfect 5 stars". We can share additional coupons with you. thank you very much!
Your encouragement and support are our driving force for continuous progress. We will serve you wholeheartedly. Your satisfaction is our ultimate wish.
About Shipping
1. Make sure your address and phone number is correct, we can send item within 5 working days after payment done.
2. Most of countries delivery time is 15-60 working days. But some of goods shipping may be delayed because of carrier mishandling, customs delay, import tariffs, national policy of customers, remote areas, or any other circumstances out of our control.
3. If you need more faster delivery, contact us to use DHL, TNT,FEDEX,etc and pay the extra freight cost.
4. If you don't receive package within 36 working days, please feel free to contact with us before leaving negative and neutral feedback, we will do our best to help you to resolve the problem.
5. Sometimes we will not ship by express you chose, For example: you chose DHL we may ship by Fedex IE, it dpends on situation, please contact with us if you wanna choose specific express.
6. You can track package on : https://www.17track.net/en
About Tax
1. Import duties, taxes and charges are not included in the item price or shipping charges.
2. Buyer is responsible for paying import duties, taxes and charges. It is out of our control of custom tariffs. Please kindly note!
3. Please check with your country’s customs office to determine what additional costs will be prior to bidding/buying.
About Return
1. Please contact with us before you return it if you are not satisfied with the item when you receive it, and return it within 15 days for a replacement or money back.
2. All returned items must be in the original packaging and must provide with shipping tracking number and specific reason for the retun.
About Feedback
1. If you are safisfied about it , please leave5 stars positive feedback, Thanks a lot !
2. Your encouragement and support is our continuously forward momentum. Your satisfaction is always our top priority.
3. Please contact with us before leaving neutral or negative feedback, we will give you a satisfactory solution to resolve any dispute.
