Starbucks waiters always say: "If you are not satisfied, make a new cup." So will the remade cup taste better?

From the original coffee brother's answer:

Starbucks's service is heartwarming. If you are not satisfied with the coffee, they will make a new cup of coffee. This service is treating customers as gods. So will a new cup of coffee taste better? Actually, it is not necessarily the case. There are many factors that affect the taste of coffee. The same coffee machine, coffee beans, and barista can make a big difference.

The possible changes are as follows:

1. Consider your own problems. Your mood is different every day, and the food you eat is different, so your requirements for coffee will be different. For example, if you eat greasy food at noon, you will be more accepting of bitter coffee.

2. Because of the barista, everyone has emotions, and the barista is also a human being. His mood directly affects the taste of the coffee.

3. Changes in technology and parameters, such as the amount of powder, the coarseness of the powder, the water temperature, the extraction time, the ratio of coffee to water, the coarseness of the milk foam, the freshness of the milk, etc. Any change in these parameters will affect the taste of the coffee!

So, will the taste be better if we make a new cup? Wrong, many people cannot taste the subtle changes. They just think that after the waiter’s enthusiastic change, they have already accepted it in their hearts and don’t want to trouble them anymore. They are satisfied mentally, that’s all.

Starbucks sells service and experience. Most people will not choose to change, so this is also a marketing and service method of Starbucks. Now that it is available, people can actually ask for a new coffee if they are not satisfied. The barista will also review his or her previous techniques and parameters. It is difficult to make the barista remember your taste, but you do need to give them time.

I make it at home every day, and I always make it until I am satisfied. If it doesn't taste good, I just throw it away. I use the same amount of powder, time, water-to-powder ratio, temperature, coffee beans, and coffee machine every time, but the freshness of the coffee beans changes every day, so it's different every time. The details of the production process are what excites me the most.

I hope the above personal opinions and practical summaries are helpful.

Answer from "Tuanzi", the new media operations manager of Nanjing Datuanzi Catering Management Co., Ltd.:

This question must be answered by Tuanzi, who has had one year of part-time experience in Starbucks and even received a black apron as a part-time worker!

The American coffee that the questioner drinks is the simplest hand-made coffee. American coffee = espresso + water.

So what can affect the taste of American coffee mainly is water + coffee beans.

water

Some people may wonder why water is the most affected part?

First of all, I need to tell you that the water in Starbucks is all filtered pure water, and there is definitely no problem with the water quality.

But the amount of water can affect the strength of a cup of Americano.

Although there are strict requirements during training, in actual operations, partners will choose to pour shot or water into the cup first based on actual conditions.

Of course, Tuanzi must admit that, except for individual customers who request the amount of water, most customers generally cannot taste the difference in the concentration of American-style coffee made by whether the amount of water is 5 mm from the rim of the cup.

So where else is water used? Yes, it is shot, which is what customers usually call concentration when they order.

Starbucks regulars should know that most of the ordinary Starbucks stores are equipped with semi-automatic coffee machines. This fool-proof operation mode can ensure that even newcomers can make coffee of average quality.

But the duration of each shot is different, and the average is kept between 18-22 seconds (please correct me if there is any mistake). Too long or too short will affect the taste of the shot. The ristretto and long function on the coffee machine are also a way to control the flow rate and thus the concentration.

For example, Tuanzi once received a shot of 27s... and a shot of half of a large cup...

So shot can be said to be a cup of American soul...

Coffee Beans

The influence of coffee beans is the same as that of coffee machines. The coffee beans used in Starbucks coffee machines are mass-produced and highly roasted for the sake of storage and quality assurance.

Of course, it is not ruled out that some customers can sensitively taste the subtle differences between each bag of beans, or the first cup happens to be beans from the previous bag, and the second cup is beans from the newly opened bag?

Other situations

Other situations include but are not limited to your partner being too busy and forgetting to take an extra shot...

Or maybe the customer just ate desserts or other foods that affected the taste before drinking coffee...

Or maybe this customer just wants to have some fun today?

(In the group where Tuanzi worked before, there was a very picky customer who asked a partner to remake more than 20 cups of Americano for him. Since then, he was added to the internal blacklist, so you have to be careful when looking for trouble)

Finally, let me summarize the question asked by the questioner: Is there really such a big difference in the taste of two cups of coffee made by the same coffee machine, the same coffee beans, and the same barista at the same time? 】

Tuanzi’s answer was that there was basically no difference.

If you only drink half of it like the questioner, you can also ask for a redo (but you may be silently criticized by your partner on duty)

However, after you redo the cup, your previous cup will be recycled.

For someone like Tuanzi who doesn't have a very sensitive sense of taste, if you let me wait a few more seconds and take a sip of the new drink, I will definitely forget the taste of the previous one.

I have worked part-time in Starbucks. During the training, every partner was told a principle: “just say yes”. This means that the partner must do their best to meet every customer’s reasonable request. This also includes when a customer asks for a drink to be remade because the recipe is the same, but each customer’s preference may be different (for example, some like sweet, while others don’t). Customer dissatisfaction may be due to many reasons, such as the hot coffee has too strong a milk flavor, the espresso has a bad taste, the milk foam is too thick, or there is too much syrup; if the iced drink has too much ice or is too cold, etc., you can tell your partner about these and he will help you remake a cup and try his best to meet your requirements.

Friends, have you tried asking

Or asked to redo it?

Can redoing a cup really make it taste better?